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Goods by Loft Know-How

The Client Welcome Packet Template

New clients decide how professional you are in week one. Decide it for them.

16 fillable pages + DOCX 1 / 5
  • 16 fillable pages, prompts on each
  • Editable DOCX to brand it
  • Send it the same afternoon
  • Process, pricing, boundaries in writing
$12.90 USD · one-time payment

Instant email delivery · Files work on any phone, tablet or computer

  • Instant deliveryDownload link by email within minutes
  • Secure checkoutPaddle handles payment and tax
  • 14-day money-back promiseOne email, no forms
  • One-time paymentNo subscription, ever

What you get

Sound familiar?

  1. “Every new client asks the same six questions across nine emails”

  2. “Scope creep starts because the process was never written anywhere”

  3. “Your work is premium but your onboarding is a WhatsApp voice note”

Your work is not the problem. The first week just never had a script. (render)

Your work is not the problem. The first week just never had a script.

How it works

Ready to send the same afternoon

  1. Step 1: Fill in the prompts

    Type into the PDF fields, or open the DOCX in Word or Google Docs.

  2. Step 2: Brand it

    Your fonts, colors and logo in the editable edition.

  3. Step 3: Send it in week one

    Print it or email the finished packet with your next proposal.

Ready when you are. Files in your inbox in minutes.

Meet The Client Welcome Packet Template

Everything you need to make it come together

  1. The problem: The same six questions, nine emails. (render)

    01 · The problem

    The same six questions, nine emails.

  2. The missing piece: A script for the first week. (render)

    02 · The missing piece

    A script for the first week.

  3. The solution: Fill the prompts → Brand it → Send it. (render)

    03 · The solution

    Fill the prompts → Brand it → Send it.

Read the full story

Your best work happens weeks into a project. Your client forms their opinion of you in the first days, from how organized the start feels.

This 16-page packet makes that start feel like a firm twice your size: a warm welcome letter, your process laid out as a clear timeline, services and pricing in writing, communication guidelines that protect your evenings, an FAQ and concrete next steps. Every page has fillable fields and a written prompt telling you what to say, so you open it in a free PDF reader, type your details, and send a polished packet today. The one-page mini version covers small projects.

01

The first impression

Welcome letter and about pages with prompts that help you sound like yourself on a good day.

02

The process, in writing

A four-step timeline from kickoff to delivery, plus what you need from the client and by when. Projects stall less when steps are visible.

03

Money and boundaries

Services, pricing, payment terms, communication channels and office hours. The awkward conversations, held once, on paper, politely.

Actual files

This is what’s actually inside

Real pages from the files you download, not marketing mockups. Tap any page to see it full size.

  • 01The welcome letter, with prompts that sound like you
  • 02Your process as a four-step timeline
  • 03Pricing and payment terms, in writing
  • 04Next steps that keep week one moving

Everything above is in one download.

14-day money-back promise. Try it on your own wall, desk or fridge.

This is for you if

  • Freelancers and studios of one who compete with bigger shops
  • Coaches, designers, photographers and consultants onboarding new clients monthly
  • Anyone tired of re-typing their process into every new email thread

Probably not for you if

  • You want a designer to build custom branded collateral
  • Your clients are enterprises with their own procurement onboarding

The details

Everything, spelled out

Everything included
  • Fully editable DOCX edition for Word and Google Docs rebranding
  • 16 fillable pages covering the full onboarding flow
  • Written prompts on every page so you know what to say
  • Type directly into the PDF, no design software needed
  • Print it or email the finished packet
  • Bonus matching one-page mini version
  • US Letter and A4 versions included
Files and printing
  • Fillable PDF (US Letter + A4) + editable DOCX, delivered as a ZIP
  • Print at 100% ("actual size"). Any home printer works; print shops handle larger sizes. Reprint as often as you like.
License
  • Personal use for one business (no resale of the template). Not for resale or redistribution. Full terms on the Terms page.
Also inside
  • FAQ and next steps: Answers to the questions every client asks, plus a checklist that keeps momentum in week one. Bonus one-page version for smaller projects.
  • Make it fully yours: An editable DOCX edition of the whole packet. Open it in Word or Google Docs, apply your fonts, colors and logo, and send a packet that looks custom-built.

14-day money-back promise

Not what you expected? Email [email protected] within 14 days of purchase and we fix the problem or refund you in full. No forms, just an email. Details in our Refund Policy.

Good questions

What do I need to edit it?
Just the free Adobe Acrobat Reader or most modern PDF apps. Click a field, type, save your copy. No design software, no subscriptions.
Can I use it for my business branding?
You fill in your business name and details on every page. The license covers full use in one business of your own; only reselling the template itself is off the table.
How fast can I send my first packet?
Most of the sixteen pages take a few minutes each because the prompts tell you exactly what to write. An honest afternoon gets it done; the mini one-pager takes under an hour.
Do I get future updates?
Yes. When we expand a product, existing customers get the new files free. Your download link expires 72 hours after it is sent, for security; email us any time for a fresh one and it carries the latest version. Last expanded: September 2026.
What are the bonus AI prompts?
Ten prompts written for this product, in a Bonus-AI-Prompts folder inside your download (PDF and TXT). Paste one into ChatGPT, Claude or Gemini, replace the brackets with your details, and you get answers tailored to your situation. They are a bonus, not a requirement: the product works on paper without them.
Is this a physical product?
No, nothing ships. Your files arrive by email within minutes of purchase, and you can view them on any phone, tablet or computer, then print whatever you want to hold in your hands.
What if it is not for me?
Then it costs you nothing. Email [email protected] within 14 days of purchase and we fix the problem or refund you in full. No forms, just an email. Details in our Refund Policy.
The Client Welcome Packet Template

Ready when you are

One hour of your billable rate buys the onboarding of a firm twice your size.

$12.90

One-time payment · Instant access · 14-day money-back promise

  • Instant delivery
  • Secure checkout
  • 14-day money-back promise
  • One-time payment
  • Personal-use license
  • Free future drops

The Client Welcome Packet Template

$12.90 · instant download

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